Shipping and Delivery Policy

 

This website (www.theoreon.com or the “website”) is operated by Theoreon Services Inc. on behalf of LAS Ventures Limited (“LVL”).  All references to “we” and “us” refer to LVL.

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind we will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to the original credit card used at ttime of purchase. We will notify you once this has been completed through email. (LAS Ventures Limited) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns we will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect LVL to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method(b) a refund in store credit(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit time Internationally

Generally, orders shipped internationally are in transit for 3 - 12 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, exception national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 P.O. Box Shipping

We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.5 Military Address Shipping

We are unable to offer this service using courier services.

4.6 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.7 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Refund Policy

5.1 Refunds (if applicable) If you are not satisfied with your product, we will issue a refund within 30 days of the original purchase.
Please contact our Customer Service Specialists at info@theoreon.com or +1-646-889-2500 and they will assist you in the process. Once all the product(s) set up for the refund have been received and inspected, we will send you an email notifying you. If all the product(s) have been returned, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 2-3 business days.


5.2 Late or missing refunds (if applicable) If you a minimum of 3 business days have passed since the notification email and you haven’t received a refund yet, first check your bank account again. Since there is often a processing time by credit card companies and banks before the transaction is posted, we also recommend contacting them first. If you still have any questions or concerns, please contact our Customer Service Specialists at info@theoreon.com or +1-646-889-2500 and they will assist you in the process.

6. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

7. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

8. Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and LVL encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid,minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

9. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

10. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

10.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

10.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

11 Restricted countries

LVL does not ship to the following countries Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Netherlands, Croatia, Ireland, Poland, Latvia, Lithuania, Luxembourg, Malta, Germany, Italy, Portugal, Spain, Sweden, Slovakia, Slovenia, Iran, North Korea, Cuba, Syria, Sudan, Central African Republic, Congo, Democratic Republic of the, Eritrea, Iraq, Lebanon, Libya, Mali, Afghanistan, Islamic State of, Myanmar, Zimbabwe, South Korea

12. Customer service

For all customer service inquiries, please submit an inquiry at

https://www.theoreon.com/page/contactus

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