Frequently Asked Questions
INTRODUCTION
What makes Theoreon different from other e-cig brands?
Theoreon offers FlavorTheory ® technology, which creates consistent flavor, taste, and vapor. Theoreon cartomizers are available in a variety of flavor blends and nicotine levels.
What’s FlavorTheory ® technology?
FlavorTheory protection assures that your cartomizer will have a smooth, rich flavor with rich vapor from your first puff until its last. FlavorTheory technology is used in each enovape flavor blend including Pure Tobacco, Red Tobacco, Menthol Blast, Rich Tobacco, Coffee Aroma and Vanilla Breeze
How is an Theoreon e‑cigarette used?
To use an Theoreon e-cigarette, remove your FlavorTheory cartomizer from the blister pod and twist the cartomizer gently onto your Theoreon battery. Then, take a puff.
Do I have to use your cartridges only with your batteries, and your batteries only with your cartridges?
Theoreon products are designed to work together, in order to give the user the best possible vaping experience.
While our cartomizers are compatible with Green Smoke batteries, we do recommend using our products together for the best experience.
Components and accessories from companies other than Green Smoke are not compatible, and attempting to use Theoreon's components and accessories with those of other companies invalidates the warranty.
ORDERING / WEBSITE
Can I mix and match flavor varieties within bundles? (For example, ordering two five-pack bundles and getting the price for a 10-pack bundle)
Bundle pricing only applies when the bundle itself is chosen as the purchase option, not by combining other choices to make up the same amount of cartomizers. Bundles are pre-packaged; therefore, flavor varieties cannot be mixed.
How do I use coupons and discount codes?
Coupons and discount codes may be entered in the Voucher Code box, located on the right side of the page when you view the items in your Shopping Cart. Codes are for one-time use only and are case sensitive. No extra spaces can be entered before, after, or in the middle the code.
What do I do if my coupon code is not working?
Please make sure that the code you have entered is exactly identical to the one you received. Pay particular attention to whether letters are capital or lower-cased. Also, make sure that there are no extra spaces before, in the middle of, or after the code. If the code still does not work, please contact our Customer Service department at (646)889-2500 for assistance before proceeding to complete the order.
What if I forgot to enter my coupon code?
Discount codes and coupons can be applied before an order is processed. If you need assistance, please contact our Customer Service department at (646)889-2500.
What do I do if I have made an order and I realize that I made a mistake?
Please contact our Customer Service department at (646)889-2500 as soon as possible. If the order has not been shipped, it may be possible to correct it.
SHIPPING / DELIVERY
How do I know that my order has been shipped?
Once your order has been shipped, and we receive the tracking number from the delivery service, you will receive an email confirming that your order has been shipped which includes the tracking number. This should occur within 2 business days after your order has been placed.
How do I track my order?
Copy and enter in the tracking number provided in the shipping confirmation email into the tracking site of the delivery service which was used. (Your shipping confirmation email will state the name of the delivery service)
UPS Tracking: https://www.ups.com/track?loc=en_US&requester=ST/
DHL Tracking: https://www.dhl.co.il/en/express/tracking.html
What do I do if my order is taking longer that the estimated shipping time, appears damaged upon arrival, or there is no tracking information available?
Please contact our Customer Service department by phone at (646)889-2500 or via email at info@theoreon.com
CARTOMIZERS
Which flavor varieties do you offer?
Theoreon cartomizers come in six flavor blends:
Pure Tobacco: The finest aroma, taste, and satisfaction of pure smooth tobacco.
Red Tobacco: Searching for an alternative to the classic cigarette? Look no more! Red Tobacco provides the same robust flavor and taste.
Menthol Blast: A stimulating blend of cool menthol and tobacco perfection provides you with a refreshing smoking experience.
Coming Soon:
Rich Tobacco: Indulge in the most complex taste of Rich Tobacco- A rich blend of Virginia, Oriental and Burley tobacco previously found only in high quality cigars. Until now.
Coffee Aroma: Perfect for starting your day or for when the afternoon drags on and on… The invigorating taste of a freshly roasted coffee bean cappuccino.
Vanilla Breeze: Enjoy yourself with the flavor and bouquet of delicious flavor of Vanilla beans and flowers – satisfaction guaranteed!
Variety Pack: We plan to offer a variety pack Variety Pack: Add variety to your day! Choose from 5 of our favorite flavors and enjoy the best tasting e-cigarettes all day long!
How much nicotine is in your cartomizers?
We offer a variety of nicotine levels* for all** flavor blends:
2.4% NBW
1.8% NBW
1.2% NBW
* Approximate Nicotine By Weight at time of manufacture.
** Variety pack available in 1.8% NBW only
What does nicotine by weight mean?
Nicotine by weight is the percentage of tobacco-derived nicotine that each enovape cartomizer contains at the time of manufacture.
What’s inside the e-vapor liquid?
What’s the difference between the Pure Tobacco and Red Tobacco flavor blends?
Pure Tobacco is a simple and straightforward tobacco blend with a smooth, full-bodied taste. Red Tobacco is a traditional tobacco blend with a bold, robust, and woody flavor.
How will you know when its time to change cartomizers?
When the cartomizer is empty, you will notice a marked decrease in the amount of vapor and flavor when you draw (inhale). You may also notice a slightly “burnt” taste.
What if I am unhappy with my cartomizers?
We guarantee the quality of our cartomizers. If you are unhappy with them, please contact Customer Service within 90 days of purchase.
*Product tampering and/or misuse void the warranty
BATTERIES
How does the battery work?
The Theoreon battery has a built-in sensor that is activated when you inhale, and turns off when you stop.
How long are the batteries?
Long batteries are approximately 3 ⅛ inches long.
Short batteries are approximately 2 ¾ inches long.
What color does the battery glow?
The battery tip glows red when you draw (inhale) from it.
How long do the batteries last?
Theoreon batteries are durable and are under limited warranty for up to a year after purchase. Additional replacements from the same battery purchase may be issued only within 3 months of the first replacement. If you experience problems with your battery within these time frames, please contact Customer Service at info@theoreon.com.
*Product tampering and/or misuse void the warranty.
How can you tell when the battery needs to be charged?
When the battery needs to be charged, its tip will blink a few times and will then cease to light up when you draw (inhale). You may experience decreased vapor and flavor output right before and/or as this occurs.
How long does it take for the batteries to charge?
Our long battery charges in about 3.5 hours. The short battery takes less time to charge. Please note that, over time, all lithium ion batteries lose some of their charging capacity.
How can you tell that the battery is charging?
When the battery is charging, its tip will glow solidly red.
How can you tell the battery is fully charged?
When the battery is fully charged, its tip will briefly flash green and then turn off.
What’s the best way to care for my battery?
Keep the product dry. Do not immerse in liquid for any reason.
Store the product in a clean, dry, cool place. Do not store them in high temperatures or near fire or flames.
Do not leave the product unattended where children or pets could gain access.
